![]() When we turned on the bathroom light, you could tell the tub/shower wasn't cleaned well. They are dog friendly, and we did have our GSD with us. Upon entering the room, it was notably larger than expected, which was a nice touch. Didn't think much of it, and kept on our way. Upon walking to the room, we found empty beer cans sitting on the ledge right near the stairway. We arrived to this location at around 1am, and checked into our reservation. Hotels near The Wayne C Henderson School of Appalachian Arts.I am certain your next stay will be smooth and relaxing. We can only hope in time you give us the opportunity to regain your confidence. On behalf of our Team, I thank you for your honesty and allowing me the opportunity to assist with your feedback. All of your concerns have been forwarded to the appropriate departments for their information and internal review for future improvement. We take guests’ feedback (good and bad) very seriously. As part of our ongoing process to improve our product and services, when a guest takes the time to contact us, we listen and take notice. Unfortunately, we cannot change the circumstances that have already occurred but want to reassure you that your comments have not fallen on deaf ears. It deeply saddens us to know that you were left with such a poor impression in your mind. It was very disheartening to hear this feedback because it is definitely outside of what we hear on a day-to-day basis about our Hotel and staff. ![]() You have our sincere apology for the poor experience you endured on your stay with us. I would like to thank you for contacting us regarding your recent stay at our Red Roof Inn Atlanta/Southeast. I have stayed here several times in the past and was never disappointed. I complained about the condition of my room at check out and received a discount on my bill however. I stayed the night because I had driven 10 hours, had a pet and had no energy to search further. ![]() As I checked out I witness the desk clerk leave the front desk go to the breakfast area, straighten out product, fix a cup of coffee and return to the desk without cloves or cleaning hands. The first floor ice machine was out of service with no notice. The shower head was partially clogged and sprayed wildly. A morning shower revealed a dried washrag hanging on the shower curtain rail. I slept on top of the bed clothes with my clothes on. Hair trimmings remained in the sink, Coffee pot was not cleaned out. The floor was gritty and blackened my bare feet. Crumbs lingered in at the head of the bed as I pulled back the loosely "made" bed. I had stayed here before with top notch service. If you are looking for a CDC compliant place to stay DO NOT STAY HERE.
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